Digital Subscriptions

Subscriptions cover access to the platform and are billed per the term you selected.

• You can change or cancel a plan from your billing section; access continues until the end of the paid term.
• Prepaid terms are purchased deliberately and are refundable only where required by law.

Physical Products

NFC cards, stands, and accessories are physical products purchased from the store.

• Unused products in their original condition can be returned within 30 days of receipt.
• Customised or personalised items are made for you and may not be returnable once production starts.

Damaged or Incorrect Items

If you receive a defective or wrong item, we will resolve it promptly:

• Report a damaged, defective, or incorrect item within 14 days of receipt.
• Include your order number and photos where possible so we can replace or refund the item.
• Verified production or shipping errors are resolved at no cost to you.

Shipping Issues

We work with reputable shipping carriers to deliver your orders:

• Delivery windows are estimates and can be affected by carriers and customs.
• If a shipment is lost in transit, we will investigate with the carrier and offer a replacement or refund once lost status is confirmed.
• Incorrect addresses provided at checkout may delay or prevent delivery.

Order Cancellation

Need to cancel an order?

• Orders can be cancelled before they are produced or dispatched.
• Once a physical order is in production or handed to the carrier, cancellation may no longer be possible.
• Payments processed through Paymob are refunded directly to your original payment method.

How to Request a Refund

Contact support@tapytap.app with your order number and the reason for your request. We will confirm the outcome and timeline by email.

See also our Terms of Service and Privacy Policy.